Customer Delivery Manager

Customer Delivery Manager

• 2+ years of work experience

• Fulltime

• Hybrid way of working

About Tellet

Tellet is a fast-growing, innovative AI startup revolutionizing market research. Our AI-powered interview platform allows companies to truly understand their customers at a scale never before imaginable, moving beyond traditional surveys to facilitate voice-based conversations with our AI interviewer. We work with leading global brands like Heineken, AkzoNobel, and TUI, as well as the world's largest customer research firms, including Kantar and Ipsos.

Who are we looking for?

We are seeking a highly motivated and organized Client Delivery Manager with strong project management and operational excellence skills. You'll thrive in a client-facing role within our vibrant, entrepreneurial environment. A proactive approach to problem-solving is essential.

What will you be doing?

• Manage client projects, from onboarding to delivery.

• Coordinate with panel agencies (like Norstat) to ensure high-quality responses.

• Oversee project setup and execution on the Tellet platform.

• Handle client communication, quoting, invoicing, and follow-up.

• Proactively identify opportunities to automate processes and improve workflows.

• Work closely with internal teams, such as product and sales.

Why Tellet?

• Located in Amsterdam's city center.

• Young, fast-growing company with lots of room for growth.

• 25 vacation days.

Requirements

• At least 2 years of work experience in a professional setting with client interaction.

• Excellent English communication skills (Dutch speaking is a strong plus).

• Proven organizational and project management skills.